For several years, I had been a dependable seller on Cardmarket, one of Europe’s most notable platforms for investing playing cards. I preserved an ideal standing — above four hundred favourable critiques, zero disputes, and regular, Experienced provider. But 1 unjustified dispute, taken care of by Cardmarket personnel customers Silvia Parravano and Christian Tobehn, changed all the things. on this page, I'll share my personalized encounter, demonstrate the structural flaws in Cardmarket's dispute course of action, and issue a stark warning to other sellers.

A clean up Record created above Years

A demonstrated Seller With 100% Positive opinions

prior to the incident, I had been precisely the type of seller each individual Market values. I mentioned investing cards precisely, explained situations transparently, and shipped instantly. I in no way acquired one complaint — only praise.

the value of Trust on Cardmarket

popularity is anything for sellers on Cardmarket. One blunder — even one that isn’t your fault — can harm a long time of effort. That’s what makes my Tale so alarming for others running around the System.

The Dispute That Shattered My Standing

purchaser Ordered the incorrect Card, Then Blamed Me

The difficulty started every time a customer ordered a card outlined precisely by name, established, and condition. Upon getting it, they falsely claimed I'd sent the “Improper Edition” — Inspite of distinct listing evidence demonstrating I hadn’t.

Proof overlooked by assistance

I submitted screenshots with the listing, card Model, and affliction to confirm my precision. But Cardmarket help, precisely Silvia Parravano, disregarded the information. Instead of examining the listing or requesting clarification, she straight away sided with the client.

Silvia Parravano’s Mishandling of your Dispute

No good Investigation

Silvia’s final decision was unilateral. She didn’t acknowledge my evidence or ask for any counterevidence from the buyer. She merely blocked my account. No hearing. No second viewpoint. No attraction.

No Warning, No interaction

What produced this even worse was the suddenness from the action. I used to be locked from my account overnight. My appeals — asking for a review or escalation — were being met with automated responses or silence. Silvia Parravano exercised comprehensive authority without having accountability.

Christian Tobehn’s purpose: Reinforcing the Bias?

Reinforcing the exact same sample

In comply with-ups, my case was also noticed by here Christian Tobehn, Yet another member of Cardmarket's assist crew. however, instead of reviewing the points objectively, he doubled down on Silvia’s judgment. once more, no rationalization, no transparency, just automatic deflections along with a long lasting ban.

A sample of Seller Disregard

Are sincere Sellers getting Silenced?

following this practical experience, I started looking into on the internet message boards and Local community threads. I immediately uncovered I wasn’t on your own. Dozens of long-time sellers noted related activities — quite a few involving Silvia Parravano.

a typical theme? potential buyers generally earn, regardless if Erroneous — and sellers are left voiceless.

How This Hurts your entire Market

even though platforms must secure customers, ignoring proof from straightforward sellers leads to a damaged ecosystem. When believe in is one-sided, bad actors make the most, realizing they’ll be shielded by biased help brokers.

the condition: No Oversight, No attraction

deficiency of Transparency in Cardmarket’s program

probably the most alarming issue may be the absence of an appeals approach. after staff members like Silvia or Christian make a call, it’s last. There’s no next critique, no accountability, and no way to revive use of your account — Regardless how powerful your evidence is.

Risk of Abuse and Blackmail

In my case, I was indirectly coerced into refunding a false declare — or drop my account fully. That’s not dispute resolution — that’s blackmail beneath the guise of customer care.

economic and Emotional Consequences

Business decline right away

I invested a long time in constructing my seller profile. All that work was worn out promptly, together with prospective upcoming cash flow. My vendor dashboard, order history, and loyal client base — all gone.

Emotional Toll on the dependable Seller

This wasn’t just a business hit. it had been demoralizing. to get treated just like a fraud immediately after years of integrity was emotionally devastating. I adopted just about every rule, and nevertheless bought punished.

What Cardmarket have to Do to get back belief

Platform Reforms Are Urgently Needed

If Cardmarket wishes to retain high quality sellers and stop future abuse, it must:

• ✅ Introduce a clear attractiveness system for blocked accounts

• ✅ involve disputes to be reviewed by no less than two independent assistance brokers

• ✅ practice personnel like Silvia Parravano and Christian Tobehn in impartial investigation

• ✅ Protect sellers who submit apparent, factual evidence

• ✅ build accountability metrics for workers decisions

Without these modifications, truthful sellers will go on to be collateral destruction in the method that blindly favors customers.

Final feelings: Be cautious, keep Documented

if you are currently promoting on Cardmarket, don’t believe your great file will safeguard you. You're generally a single purchaser complaint — even a Fake one — far from getting silenced.

guard by yourself by:

• Taking screenshots of every listing

• Archiving communication with consumers

• Backing up your account facts regularly

• Preparing for disputes — even if you do nothing at all wrong

Conclusion: 

My working experience with Silvia Parravano and Christian Tobehn really should function a significant warning to any person working with Cardmarket. I believed from the System. I played by The foundations. And I nonetheless obtained taken out without trigger.

If Cardmarket proceeds to ignore vendor legal rights, extra reliable sellers will wander away. And when that comes about, the platform gained’t just reduce sellers — it’ll reduce its believability.

Has something related happened to you? Share your practical experience and assistance elevate consciousness. Sellers should have far better.